Yomdel is based in Billingshurst in West Sussex and was the first company in the UK to offer 24/7 managed live chat services, market research and now also offers mystery shopping and a range of experiential and customer research services. Yomdel clients have live chat software and fully trained operators standing ready to engage with website visitors 24 hours a day, 365 days a year.

The company was founded by CEO Andy Soloman in 2014 when he identified an enormous mis-match between customer expectation and business delivery. In particular companies were struggling to keep their web visitors engaged, and losing money as a direct consequence. This year Andy and the team at Yomdel have committed to working alongside Just a Drop to bring sustainable safe water, sanitation and hygiene projects to communities around the world.

"Spend a Penny" Campaign

Yomdel are running an initiative called "Spend a Penny" in which their clients from across a number of sectors will be invited to 'drip' in just 1p per live chat to a Just a Drop fund. Yomdel will in turn match fund these donations to boost the donation volumes - making their impact on our work even bigger! 

Yomdel has also deployed its 24/7 managed live chat service for free on the Just a Drop website to help boost direct donations and capture other enquiries.

Yomdel Founder, Andy Soloman, spoke to us about the initiative:

We’re thrilled to have joined up with Just a Drop, who have some amazing projects around the world. We’re now in the third decade of the 21st century and it is simply wrong that a child somewhere dies every two minutes from a water-related disease.

Our new ‘Spend a Penny’ campaign is very affordable to everyone, and we believe it is a way our wonderful clients can help support the amazing work Just a Drop does. We currently deliver around 1.2 million chats per year, so If enough of our partners contribute this could add up to be a sizeable sum.

Yomdel believes that in a civilised world access to clean water and sanitation is a fundamental human right. The World Health Organisation estimates 785 million people globally don’t have access to clean water, with around two billion people reliant on drinking water sources contaminated with faeces.

Founder of the charity, Fiona Jeffery OBE said:

At Just a Drop, we are delighted to be involved in Yomdel’s ‘Spend a Penny’ initiative. We are an organisation which genuinely changes and improves lives and Yomdel’s support will play a big part in this and make a world of difference going forward.

I’ve always believed that from small acorns grow oak trees and our partnership with Yomdel’s ‘Spend a Penny’ campaign is a true testament to that.

At Just a Drop we are looking forward to seeing the impact of the "Spend a Penny" campaign and reaching even more people with access to safe clean water through Yomdel's support.